Terms of service
General
This website is owned and operated by: Drumcondra Home Help and Care Services Company Limited By Guarantee is also a registered charity- Number 20054304. The registered address is 76 Teeling Way, East Wall, Dublin 3, D03 TK83.
By using our website, which includes access through other digital platforms such as our app, you confirm that you accept these Terms of Service (“terms”) as binding upon you, including additional terms and conditions and policies referenced herein and/or available by hyperlink, and that you agree to comply with them. If you do not agree to these terms, you must not use our website.
By providing us with your data, you warrant to us that you are over 18 years of age.
Terms and Conditions of Drumcondra Home Help and Care Services Company Limited (DHHCS)
Hours of work
DHHCS main office is open from 8am to 4pm Monday - Friday and out of hours services from 4pm to 9pm (Mon - Friday ) and 8am to 9pm Sat, Sun and Bank holidays.
Contacting Drumcondra Home Help and Care Services Company Limited
DHHCS respects that everyone uses different platforms and works different hours. They will review all emails throughout the day and respond to any queries within 24/48 hours Monday to Friday. Any correspondence received through mobile, social media and other platforms will be acknowledged and responded to within 48 hours. DHHCS reserves the right to not reply to any emails or enquiries that they deem to spam, junk or of a false nature.
Storing Personal Data
DHHCS respects confidentiality, transparency, and privacy. We will keep personal and sensitive data in relation to clients in a variety of formats.
Records kept in the Service User’s home shall only contain the minimum information necessary for continuity of care and wherever possible shall be stored securely.
All of our services are conducted with the highest level of privacy and confidentiality.
Written records shall be kept in the Service User’s home for a minimum of one year or until the service is concluded, after which time they shall be transferred to the office of the home-support provider and shall be kept for at least 7 years from the last date of entry.
All employee personal/ sensitive data will be stored securely at head office for the obligatory periods of time.
Depending on the category of data, how it has been gathered and any legal obligations attached to the capture of information we will treat each and every data we capture on an individual basis.
Please note that Mandatory reporting obligations may apply and only the necessary information will be shared with relevant authorities. Transparency will remain paramount at all times.
DHHCS will store personal/ sensitive data in a variety of methods including notes, emails, forms filled out online, attendance forms, CRM etc- at all times security and confidentiality are essential to how we operate, and we will actively work within this environment.
Social Media
DHHCS engage in social media in their capacity as a Not-for-Profit homecare provider operating within a designated area of North Dublin. We will not engage in any social media messages and request all correspondence is directed to: info@dhhcs.ie
Lodging a Subject Access Request
All service users, their nominated families/ contacts and employees have access to their records and can request copies of same under a Data Subject Access Request. Please note that this request should be sent to: karenhenshaw@dhhcs.ie
Protection of Intellectual Property
The materials supplied by DHHCS (including all website content and content supplied at workshops and seminars) are of a confidential nature. From time to time, DHHCS may use examples of work they have created or businesses that they have worked with to illustrate their quality of work. Any attempt by the Customer to enter the markets that DHHCS operates in after gaining possession of such educative materials will be classed as entering competition with DHHCS
a) All text, graphics, user interfaces, visual interfaces, photographs, trademarks, logos, sounds, music, artwork, and computer code (collectively, “content”), including but not limited to the design, structure, selection, coordination, expression, “look and feel” and arrangement of such content, contained on the website is owned, controlled or licensed by or to DHHCS
b) Except as expressly provided in these Terms, no part of the Site and no content may be copied, reproduced, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted or distributed in any way (including “mirroring”) to any other computer, server, website or other medium for publication, distribution or for any commercial enterprise, without DHHCS’s express prior written consent.
Legal Advice
DHHCS reserves the right to consult with their legal advisors in all cases of Court orders for access to personal records and/or all other information requests.
Where other names have been mentioned through the course of the sessions with DHHCS then DHHCS reserves the right to redact these names on all shared documentation.
Terms and Conditions of Service of business
Indemnification, Liability, And Limitation
The express terms and conditions of these terms shall apply in place of all warranties, conditions, terms, representations, statements, undertakings and obligations whether expressed or implied by statute, common law, custom, usage or otherwise, all of which are excluded to the fullest extent permitted by law. Insofar as it is lawful to do so, we do not accept liability of any description including liability for negligence or any damages whatsoever arising out of or in connection with the viewing, use or performance of this website or its contents. In the event that you reproduce, display, transmit, distribute or otherwise exploit the structure, information, material, or any portion thereof, in any manner not authorised by us, or if you otherwise infringe any intellectual property rights relating to the structure, information, photographs, prints or this website, you unconditionally and irrevocably agree to indemnify us and keep us indemnified from and against any and all losses, expenses, costs or damages, including reasonable lawyers’ fees, incurred by you or others as a result of unauthorised use of the above and/or your breach of these terms.
You unconditionally and irrevocably agree to indemnify us and keep us indemnified from and against all and any losses, costs, claims, liabilities, damages, demands and expenses suffered or incurred by us and arising from any claim brought by any third party against us howsoever arising from or in connection with: these terms; the supply of the services and/or digital goods pursuant to the terms; your use of the services and/or digital goods; or your fraud or negligence. For the avoidance of doubt, we will under no circumstances whatsoever be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, arising under or in connection with these terms for any loss of profits, goodwill, sales, business, or revenue; loss or corruption of data, information or software; loss of business opportunity or anticipated savings; or any indirect or consequential loss. Without prejudice to other clauses in these terms, our total liability arising under or in connection with these terms, whether arising in contract, tort (including negligence) or restitution, or for breach of statutory duty or misrepresentation, or otherwise, shall in all circumstances be limited to the purchase price paid for the relevant services that is/are the subject of a claim.
Errors, Inaccuracies and Omissions
Occasionally there may be information on our website that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information on the website or on any related website is inaccurate at any time without prior notice (including after you have submitted your order). We undertake no obligation to update, amend or clarify information on the website or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied on the website or on any related website, should be taken to indicate that all information on the website or on any related website has been modified or updated.
Sales Of Services
If you are not a consumer, you confirm that you have authority to bind any organisation on whose behalf you use our site to purchase services. We reserve the right, but are not obligated, to limit the sales of our services to any person, geographic region, or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any services that we offer. We reserve the right to discontinue any service at any time. In accordance with other clauses included in these terms, we make no express or implied warranty, representation or undertaking and assume no responsibility concerning the quality, nature, or fitness for purpose of the services or digital goods. We do not warrant that the quality of any services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the products or services will be corrected, unless as required by law. All warranties, conditions and other terms implied by statute or common law are, to the fullest extent permitted by law, excluded from these terms. All descriptions of products or product pricing are subject to change at any time without notice, at our sole discretion. Prices for our services are subject to change without notice. We reserve the right at any time to modify or discontinue our services on our website (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension, or discontinuance of such.
Refunds
We conform to Irish and EU law and regulations for the purposes of whether or not to accept returns. We deal with cases as they happen on an individual basis. We encourage you to contact us as soon as possible after delivery should you discover a fault or defect in the services or digital goods.
Social Media Platforms
Communication, engagement, and actions taken through external social media platforms that we participate on are custom to the terms as well as the data protection and privacy policies and notices held with each social media platform respectively. You are advised to use social media platforms wisely and communicate / engage upon them with due care and caution regarding your own privacy and personal details. We will never ask for personal or sensitive information through social media platforms and encourage you when wishing to discuss sensitive details to contact us through primary communication channels such as by telephone or email.
Data Protection, Privacy And Security
Your rights to data protection and privacy, including security over data, are very important to us. We treat personal data obtained using this website as private and are committed to providing you with secure access to our online service. This website processes information from you as per our Privacy Statement. When you, amongst other actions, visit our website, enquire about services or send e-mails to us you understand that subsequent data processing will be done as detailed in our Privacy Statement.
Governing Law And Disputes
This website is hosted, controlled, and operated from the Republic of Ireland and therefore governed by Irish law, subject to the terms of Public International Law. In the event of any dispute of any nature whatsoever arising between the parties on any matter provided for in, or arising out of this agreement, the Irish law will apply and the appropriate courts of the Republic of Ireland will have jurisdiction.
Variation Of These Terms & Conditions
We reserve the right to make changes to this website, these terms, and the other information contained in this website at any time and without notice. Please refer to these terms when you visit the website as they may change from time to time.
Severability
In the event that any provision of these terms is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these terms, such determination shall not affect the validity and enforceability of any other remaining provisions.
Waiver
The failure of us to exercise or enforce any right or provision of these terms shall not constitute a waiver of such right or provision.
Entire Agreement
These terms and any policies or operating rules posted by us on this website or in respect to our website constitutes the entire agreement and understanding between you and us and govern your use of the website, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of these terms). Any ambiguities in the interpretation of these terms shall not be construed against the drafting party.
Contact Information
You may contact us by e-mail at the following address: karenhenshaw@dhhcs.ie
Contact information published on this website is published for the purpose of users or prospective users contacting us about services offered to them. This information should not be considered as made manifestly public for the purposes of general marketing contact.